SHIPPING INFORMATION
The WCC does not have storage space to store freight. The client, or designated General Service Contractor (GSC), is responsible for all freight storage. Exhibitors must arrange for both the storage and the removal of all pallets, crates, boxes, etc. with either the client or the general service contractor. Freight is not accepted at the WCC prior to the first day of the show. The WCC does not unload freight.
Freight should be sent to the show's General Service Contractor (show manager/decorator) or to the client's hotel. A fee will be assessed for any freight inadvertently sent to the WCC including but not limited to deliveries of other items including UPS and FedEx shipments, and delivery of show manager's or event planner's materials. No freight deliveries will be allowed through the main entrances on the Washington Avenue side (under the porte-cochere) or on the hotel walkway side of the building. Deliveries must be arranged in advance by calling the WCC office (254-750-5810) or the Operations Manager (254-405-5326). All deliveries should be made to the service entrance on the Washington Avenue side of the building.
Events with trade shows must have an outside General Services Contractor for setup and receiving of vendor booth supplies. Deliveries for vendor shows must be arranged with WCC staff before delivery date to ensure supplies are delivered to correct area. It is the Client’s responsibility to arrange a General Services Contractor, as well as communicating the vendor show process with WCC staff.
LOADING INFORMATION
Load-in/out for exhibitors must be done through the location designated for that room or hall. This is due to the fact that the WCC has many meeting and exhibit halls which may be in use by multiple clients at the same time. The General Service Contractor for that show should specify the correct loading area for each show. If there is any question as to which access point should be used, please check with the show manager or WCC prior to arrival.
- Chisholm Hall: A loading dock and a loading ramp are located at the end of Chisholm Hall, on 3rd Street, between Franklin Avenue and Washington Avenue.
- McLennan Hall: A service corridor, that is accessible from the 3rd Street side, is available for load-in and load-out. The doors and ramp can accommodate pallets that are 48″ wide or less. Vehicles with a lift gate need to be used.
- Brazos Ballroom: A loading dock is located near the room on University-Parks Drive, between the Convention Center and the Hilton Hotel.
- All Lower Level Rooms: Please use entry doors on University Parks Drive. With prior arrangement, the Service Delivery entrance facing Washington Avenue may be used.
- Vehicles are prohibited from driving on pedestrian areas around the facility.
- Vehicles should promptly be moved away from loading area to make room for others.
- Please be aware of all signed and marked Fire Lanes. Parking in a Fire Lane, even for loading or unloading, is illegal and may result in a citation or towing.