Frequently Asked Questions
This is a summary of some key information for event planners. To download the latest version of our Event Services Manual, please visit the link below:
What are the building’s hours and what are extended hours?
The building is generally open from 7:30 AM to 12:00 AM, unless there is not a night crew scheduled to come in at 5:00 PM. There is an additional charge to open the building early ($100 per hour), or to keep it open late from midnight to 1 am ($200). The building closes at 1:00 AM and is not available for rental past this time.
Where are your offices located?
Our offices are located on the lower level of the Waco Convention Center. The office is open from 8:00 AM to 5:00 PM, Monday through Friday.
What are the insurance requirements?
The City of Waco requires $1,000,000 event insurance coverage for all events in the Waco Convention Center. The City of Waco must be named as additional insured.
What are the Waco Convention Center’s fire and life safety guidelines for trade shows, public events and performances?
You can find information regarding fire and life safety guidelines below:
What about time for decorating or caterers?
The times allowed to have access to the room are written on the contract. If additional time is required to decorate or set up the room, or a caterer needs access prior to the contracted times, we charge half the normal rental price. Please contact us as soon as possible if the contract does not cover the time needed for decorating.
What are the deposit requirements?
A deposit consisting of the room rental is due upon execution of the contract. The remainder is due 7 days in advance of the function. Rooms are not firmly reserved until the deposit is paid and the contract has been signed by both parties. Sign and return both copies of the contract.
When is security required?
Security is required for any event where alcohol is being served, events with dancing and other events as deemed necessary by Waco Convention Center Management. Security for the event may be provided by any licensed peace officers (Waco PD, Sheriff’s Deputies, DPS Officers, etc.) The Waco Convention Center can provide contact names for these organizations, but arrangements for scheduling and payment must be made directly with the security provider. The Waco Convention Center must receive notification at least ten (10) days prior to the event of all security arrangements. Security for all events must be in place at least 30 minutes prior to the start of the event and must remain at least 30 minutes after the contract time for the event expires. Failure to have required security at the event may result in cancellation of the event.
Food & Beverages
Can you provide catering in-house?
Yes! The Waco Convention Center has an in-house catering department called On The Spot Catering with a wide range of offerings. Lock in your final numbers for catering no less than seven days in advance to avoid possible additional charges.
Can we bring in food and beverages?
No. Outside food and drink is not allowed. This includes beer, wine, liquor, champagne, mixers, sodas, juices, bottled water, snacks, finger foods, etc. All food & beverages must be provided by the Waco Convention Center or an approved caterer.
What about Beer, Wine & Liquor Service?
The Waco Convention Center is the exclusive provider, server and seller of all beer, wine and liquor in the Center. For all events, Texas Alcoholic Beverage Commission (TABC) regulations must be strictly followed. Security is required when alcohol is served.
What about donated alcohol?
Donated alcohol is not allowed in the Waco Convention Center.
Do you allow outside caterers to cater in the facility?
The Waco Convention Center allows any caterer found on our approved caterer list to be used. The catering fee is 15% on food and beverages and is paid to us by the caterer. Please call us two weeks in advance of your event to let us know which caterer you will be using. In accordance with the Waco-McLennan County Health Department regulations, no outside food or drink is allowed unless provided by an approved caterer.
What about water service?
We supply 5-gal. standard plastic water dispensers. The charge is $35 for the first 5-gal. container, with stand and 150 cups, and $20 for each additional container, per station, per day.
What about food & beverage donations?
All potential food and beverage donations must be requested in writing to Carla Pendergraft, Convention Center Sales Director, no later than two weeks prior to the event. The letter should indicate the products and quantity to be donated. Food donations must be provided by a licensed, professional caterer in order to comply with health department regulations. Be advised that submitting a letter does not mean automatic approval.
Do you have Internet access available?
Yes, we offer free wireless internet access throughout the building, including lobbies and all meeting rooms. It is password protected and available to customers only. Speed is 10 Mbps upload and download.
Hardwired internet access is available in most rooms. The fee can be found on the following page: http://www.wacocc.com/planners/equipment/.
What about electrical service?
Electrical charges may be incurred depending on services required. Electrical service is normally needed for bands, exhibits and tradeshow booths. There are different prices based on how much power is required. There are limits on the amount of power available in some locations within the building. Technical assistance is not provided; a sound technician may be required for operating sound or recording equipment.
What about telephone service?
If telephone service is needed for a exhibit booth or meeting, arrangements must be made separate from the Center. Call AT&T at 1-800-499-7928 for this service.
To book an event, please contact us at (254) 750-5810 or via our Booking Request form.